Terms and Conditions Koala Au Pair Placement Agreement

Your rights to use the Koala Au Pair service and the provision of the Koala Au Pair services will be governed by this agreement. By submitting the application documents or ticking the box on the online contact form or otherwise using the service, you acknowledge and agree to be bound by this agreement and agree to access or otherwise use the service in accordance with this agreement.


Koala Au Pair is an Au Pair recruitment agency who offers a cultural exchange program with 

an Australian family. We source potential Au Pairs who we then refer to our Australian partner

agencies for placement with an Australian host family. The main purpose of the program is for

Au Pairs to participate in a cultural exchange and offer assistance to families. 

The chance of a placement is very high however not guaranteed.

Koala Au Pair will provide all relevant program information and regulations to the Au Pair.

The Au Pair candidate needs to fulfil all requirements for the chosen program in Australia before Koala Au Pair will consider referring the candidate to our partner agencies. Decisions regarding

the suitability of an Au Pair candidate are at the sole discretion of Koala Au Pair.

The Au Pair is required to inform their host family and Koala Au Pair of their arrival and departure

date in writing. The exact arrival date needs to be agreed upon with the host family before booking the flights.

The Au Pair needs to respect and follow the laws of Australia.

Placement Process

The placement process starts once the application is complete and submitted. Koala Au Pair will notify you via email and start the placement process with the partner agencies in Australia.

There are no costs at this stage.

The Au Pair needs to ensure that all their information given to Koala Au Pair throughout the application process and all other information disclosed by the Au Pair to Koala Au Pair is true and complete.

The Au Pair declares that all information provided is genuine. If any information gets proven incorrect the Au Pair may be excluded from the placement process and charged 40% of the placement fee.

The Au Pair will be able to get support from Koala Au Pair during the application and placement processes. Our partner agencies in Australia will handle the Au Pair’s placement with a family

and any matters that arise once the Au Pair has arrived in Australia. Any services rendered by

our partner agencies will be governed by their Terms and Conditions. Koala Au Pair assumes no responsibility for the policies or practices of any third party. By using our service, you expressly acknowledge and agree that Koala Au Pair shall not be responsible for any damages, claims or other liability arising from or related to you use of services by our partner agencies or any third party service.

Family profile suggestions are to be treated as confidential. The profiles are not to be shared with any external third parties. The Au Pair acknowledges that failure to comply with this confidentiality requirement will cause serious harm to Koala Au Pair and it is reasonable in the circumstances for Koala Au Pair to charge a fee equal to the placement fee amount if the Au Pair shares confidential information.

If the relevant host family is no longer available, for reasons that is not the cause of the Au Pair,

the Au Pair will be matched with a new host family at no extra charge.

There is no guarantee that during the matching process the Au Pair’s preferred starting date

and the starting date required by the family will exactly align. Similarly Koala Au Pair provides

no guarantee that the Au Pair’s other preferences and / or demands will be accommodated.

The Au Pair can cancel the matching process anytime. Cancellations needs to be made in writing and confirmed by Koala Au Pair. If the Au Pair proceeds with the cancellation before being placed within a host family, they will be required to pay 40% of the selected program cost as a cancelation fee.

No refunds will be made if the Au Pair cancels after a successful placement with a host family has been made. In this circumstance the selected program costs need to be paid in full.

The Au Pair agrees to review all the material provided by Koala Au Pair and our partners as part of the placement process. Signing the placement agreement is an acknowledgment that the Au Pair understands and agrees with all materials and information provided. The Au Pair agrees to review all relevant material upon arrival in Australia. It is understood that Koala Au Pair will take reasonable caution to avoid inaccuracies in the documentation, however, Koala Au Pair does not accept liable for any inaccuracy in the documentation provided.

Koala Au Pair cannot be held responsible for the correct or incorrect information given by the host family. We urge the Au Pair to make extensive contact with the relevant host family.

The Au Pair is responsible for their own safety while residing in Australia. The Au Pair understands that they must comply with all applicable requirements relating to their safety and health.

The Au Pair bears the cost of compliance with health and safety requirements. 

In case of the Au Pair’s early termination of the agreement all claims need to be discussed with

the partner agencies in Australia. The partner agencies are the Au Pair’s first point of contact if problems occur during the placement.

If serious issues occur during the placement, the partner agencies will manage the resolution

of the problem, or rehouse the Au Pair depending on the situation. We can’t guarantee that the

Au Pair will be successfully rehoused.

Koala Au Pair will not be liable for any damages, costs, losses, inconvenience, expenses or stress

of any kind that the Au Pair suffers or incurs.

Koala Au Pair is not responsible for any delays or changes made on the Au Pair’s journey to Australia and these inconveniences will have no effect on the agreed program costs.

It is the Au Pair’s responsibility to ensure on time arrival to Australia.

Koala Au Pair is not liable to any additional costs.

Koala Au Pair will treat personal information as confidential and will make every reasonable effort

to keep personal information confidential and secure. The Au Pair understands that Koala Au Pair

stores all the provided information provided by the Au Pair. Koala Au Pair takes reasonable precautions to protect personal information by storing it in secure data centres and through restricting access to personal information to those who have a need to access it.

Koala Au Pair will not disclose personal information except: with our related partners so that the partner agencies are able to provide their necessary services; or as necessary to perform Koala Au Pair’s function as a recruitment service; or to Koala Au Pair’s personnel and any service provider that Koala Au Pair works with where necessary to operate the service; or if the Au Pair has given Koala Au Pair permission to do so; or if required or permitted by law.

The Au Pair may decline to submit personal information, in which case Koala Au Pair may not be able to provide you with certain services.

If requested, a party must return the other party’s confidential information and / or destroy the confidential information.

Unless otherwise requested by the Au Pair, the Au Pair grants Koala Au Pair and related partners permission to use the Au Pair’s information, event photos, written statements and testimonials

for social media and marketing purposes.

The Au Pair agrees that services may be provided by any of Koala Au Pair’s related companies,

and acknowledges that Koala Au Pair cannot be held liable for the actions of these companies

or third party suppliers.

The Au Pair agrees not to make any malicious, false, misleading or defamatory written or verbal statements about Koala Au Pair. Both parties must keep confidential information that is shared between the Au Pair and Koala Au Pair confidential and may not copy, or use it for any purpose other than that for which it was provided or with the other party’s express written consent.

This agreement shall be governed by and construed in accordance with the laws of Queensland, Australia and the parties submit to the exclusive jurisdiction of the  courts of Queensland for any matter arising under or relating to this Agreement.

The Au Pair agrees to defend, indemnify and keep indemnified, Koala Au Pair and its respective employees, agents, representatives, contractors and licensees against any and all claims, demands, obligations, losses, liabilities, costs (including legal fees) or damages incurred and suffered from

the use of and access to the service, including as a result of any breach of this agreement, violation of any intellectual property or other rights of a third party or privacy right or personal information posted

by you through the service. This indemnity clause will survive this agreement and your use of the service.

Koala Au Pair maintains appropriate insurance cover including Public Liability and Professional Indemnity insurance.


The agreed program fee will be due as soon as the placement invitation agreement has been signed or a written placement confirmation has been given. Payable within 7 days.

The program fee is a service fee only, it is not depending on a successful undertaking or completion of the cultural exchange program. 

There are no charges from the Australian partner agencies.

Please contact us at Koala Au Pair if you have any questions regarding the terms and conditions

of any of our agreements.

Last Modified: February 2019